Lead a team of Product owners while building B2C digital product supporting 7-Eleven customer base (45M)

Responsibilities include:

• Define and contribute to product vision, strategy and roadmap for 7-11 one mobile app consolidating three customer facing apps (MCO, Delivery and Fuel) into one mobile experience
• Improved customer growth and retention through digital adoption of 4.x Fuel, Car wash, Electric Vehicle experience in mobile app and enhanced customer experience in current 7-11 mobile app (3.X)
• Strategically designed promotions in mobile app which led to increase in customers driving to the store.

Created and managed end to end platform modernization roadmap and strategy for Buyer tools ecosystem working with global Merchandizing teams spread across 4 countries (US, Canada, UK and India)

• Managed 3 Product Owners, lead development of Deal collaboration platform for Buyers and Vendors from scratch, prioritize features across 5 scrum teams

• Implemented changes in retail price points (GBP, Euro and zloty) for products which increased applicable revenues by 14%

• Launched Self servicing reporting capability using Business Intelligence platform which led to saving time and improved productivity

• Collaborate with stakeholders to build Lean business case, intake requirements and prioritize features (WSJF), roadmap and refine the product backlog

Launched a new reimagined modern platform for 10k financial advisors with enhanced digital, self servicing capabilities which reduced strain on customer service representative call volume by 30%, led to significant cost savings and improved advisor/client relationship

• Designed and Lead 3 usability studies with more than 30 people participating

• Introduced Launch darkly Feature toggle from ground up- enabled release flexibility, releasing burden on development teams by empowering product owners in release strategy and enabled target release to specific internal users segments

• Spearheaded user and market research and development initiative to promote culture of innovation and growth mindset

• Utilized design thinking to come up with a digital product idea and managed from inception through EA launch which was projected to add revenue growth 10%

• Improved customer engagement by 48% by implementing self-service digital capabilities for participants and plan sponsors in a new strategic B2C and B2B web portal

Implemented single, integrated digital platform for Life customers with a vision to digitize operations as part of digital transformation with offerings ranging from John Hancock Vitality to the financial advice app Twine.

• Elicited requirements, created user stories in Rally, conducted competitive analysis and took data driven decisions to support Vitality wellness program.

• Integrated customer feedback into product features, leverage google analytics to track customer behavior, ROI.

Supported top line growth by generating $5M of net new revenue by expanding to new markets for an auto insurer.

• Redesigned B2C website using human centered design increasing customer stickiness in the website, increasing online lead generation by 54%.
• Focus on friction free, easy to use product platforms to solve customer issues and enhance online experience.
• Enhanced product to provide additional coverage with opt-out strategy to existing auto customers which allowed the company to acquire new customers and improved sales by 20%.
• Manage product business cases to identify product value propositions, define unique customer experience specifications and craft marketing strategy to enhance customer adoption level by 40%.
• Elicited requirements for a new product development, defined epics, user stories, collaborated and communicated with cross functional stakeholders.

Led product team of 5 engineers and testers to develop an RPA solution to allow STP of customer applications based on risk assessment which saved ~ $1M in underwriting costs and improved KPI by 30%.

• Led legacy system modernization as part of digital transformation strategy to replace and decommission legacy applications with new and improved product.
• Facilitated requirements elicitation through interviewing and business engagement workshops with geographically distributed cross functional stakeholders.
• Formalized process for cost estimation for new projects and derived project schedule and timeline.